All

works.

Image of a PPT slide deck titled 'Vulnerable Customer Support Model'. Note at the bottom of the image reads 'Artefact has been blurred and details have been altered to maintain client confidentiality.

Designing for Vulnerability

Protecting our most at-risk customers through major transformation

Image of a current state customer journey map. Note at the bottom of the image reads 'Artefact has been blurred and details have been altered to maintain client confidentiality.

Customer Journeys

Building an enterprise-wide culture of customer obsession

Illustration of a woman wearing a yellow dress

In my previous life as a fashion designer...

Fashion design and illustration for Vogue, Harper's Bazaar, Marie Claire, InStyle, Camilla and Marc, Rachel Gilbert and Lover

Image of children studying at a school and of a screenreader.

Inclusive Research

Enabling equitable Digital Transformation in the Education Sector

Stock image of a design system.

Scaling UX Maturity

Standing up a UX capability at one of Australia's major tech-driven companies